Are SMS/MMS Services Being Used by Your Company?

If not, it’s time to consider it! It has never been simpler or quicker to engage with clients. More companies now use SMS/MMS messaging systems for a wide range of purposes, including:

• Sales promotions

• Appointment reminders

• Product launches

• Identity verification

• Notifications and alerts

• Surveys

• Customer support

• Delivery tracking

• Event ticketing

• Marketing campaigns

• Contests and competitions

• Increasing customer retention

• Building greater brand loyalty

• Providing instant communication

• Attracting new customers

• Boosting overall sales

• Delivering strong ROI

  
  

And much more!

SMS/MMS Messaging: More Powerful Than Emails

Did you know that nearly every text message is opened, compared to just 1 in 5 emails? Most texts are treated as priority and read within 3 minutes. Customers also show higher engagement and response rates. What does that mean? A bright future for SMS/MMS in your business.

Outbound Text Automation

Automate customer interactions using these SMS tools:

• Textcasts – Broadcast a message to a list of customer numbers.

• Message Templates – Set up auto-responses to incoming messages.

• Timetexts – Schedule texts as single messages, series, or reminders.

  
  

Inbound Text Routing

This feature allows you to:

• Route incoming texts to agent queues, like phone calls.

• Use built-in intelligence to direct messages to the right department or agent.

• Track text queues, frequency, and individual interactions.

  
  

Text Message Marketing Lowers Expenses

Since SMS is digital content, it can be analyzed in great detail. Messages can be effectively segmented (e.g., operational, promotional, news-related). Each SMS sent to a client can be:

• Stored

• Tracked

• Analyzed

• Measured

  
  

This level of analysis is rare and allows marketing teams to optimize messaging, maximize revenue opportunities, and improve ROI.

Additional Benefits

• Reduce wasted time on missed calls and voicemails.

• Automate regular updates and replies with templates.

• Send discounts and exclusive deals instantly.

• Deliver fast, responsive service customers love.

• Use basic APIs to integrate with your apps or website.

• Let clients connect with your team via text and phone.